Program Management Guide
About this Guide
Based on PIH’s experiences, this guide offers an approach to starting, revamping, or expanding a program in the field. Its aim is to help program managers solve challenges commonly faced in resource-poor settings.
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- Sharing Lessons Learned
- 1 Learning about the Local Context
- 2 Understanding Legal Matters
- 3 Building Site Infrastructure
- 4 Managing a Procurement System
- 5 Strengthening Human Resources
- 6 Improving Programs through Training
- 7 Improving Outcomes with Community Health Workers
- 8 Establishing a Financial System
- 9 Creating a Development Strategy
- 10 Working with Partners
- 11 Addressing the Social Determinants of Health
- 12 Using Monitoring and Evaluation for Action
- 13 Conducting Research
- 14 Maximizing Impact through Advocacy
Unit 7: Improving Outcomes with Community Health Workers
A community health worker (CHW) program can significantly improve health outcomes, particularly for the poorest members of the community. In PIH’s accompaniment model of care, patients can build a trusting relationship with a CHW who will accompany them in solidarity through their journey back to health. In addition to direct accompaniment, CHW programs can provide a broad range of other primary as well as secondary prevention services. The unit discusses strategies to help organizations implement a CHW program to improve access as well as the quality of care that is provided in resource-limited areas.
Introduction
- The basics of a community health worker program
- Increasing access to health care
- Recruiting community health workers
- Compensating community health workers
- Supervising community health workers
Conclusion
Resources



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