Program Management Guide
About this Guide
Based on PIH’s experiences, this guide offers an approach to starting, revamping, or expanding a program in the field. Its aim is to help program managers solve challenges commonly faced in resource-poor settings.
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- Sharing Lessons Learned
- 1 Learning about the Local Context
- 2 Understanding Legal Matters
- 3 Building Site Infrastructure
- 4 Managing a Procurement System
- 5 Strengthening Human Resources
- 6 Improving Programs through Training
- 7 Improving Outcomes with Community Health Workers
- 8 Establishing a Financial System
- 9 Creating a Development Strategy
- 10 Working with Partners
- 11 Addressing the Social Determinants of Health
- 12 Using Monitoring and Evaluation for Action
- 13 Conducting Research
- 14 Maximizing Impact through Advocacy
Unit 5: Strengthening Human Resources
The care you take in managing your organization’s employees will ultimately be reflected in the care that patients receive. An important aspect of human resources in impoverished settings is the investment in human capital. The unit discusses ways to recruit and retain local workers at all levels of your organization. Hiring and training community health workers in particular can decrease the patient load at health center. Beyond increasing the ability of local residents to earn a living in the short term, this emphasis on capacity building can have a long-lasting impact on the health of communities.
Introduction
- Staffing a core team
- Collaboration with the Ministry of Health
- Task shifting
- Local labor laws and practices
- Human resources planning
- Recruitment
- Hiring
- Compensation
- Benefits
- Employee relations
- Staff supervision
- Professional development
- Staff retention
Conclusion
Resources
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